PROACT HOURS OF OPERATION

We are a USA based company which means we keep USA business hours.  We are located in the CENTRAL TIME ZONE (Texas).  We do check emails at all hours but your best time to reach us is 9AM – 5PM Monday through Thursday.  Friday afternoon we usually play Golf!

HOW TO CONTACT US?

The absolute best way is to use the CHAT BUTTON on most pages of this website (scroll to bottom of page here).  Even if we are not there you can leave your message and we will get back to you as soon as we open.

You can use our toll free number although that is not the optimal way.  That number is 800.485.0589 and wait for the prompts.


 

 

 

Our billing is done automatically.  Because this is automatic and not manual and to insure that you are not billed inadvertently we require a five (5) day advance notification of any cancellation*.  Should you cancel your subscription for any reason (vacations, new job, moving, going to another system to try) and decide to come back, you will be liable for the $100 activation fee again if you are gone longer then 10 days.

 

To cancel your L.E.A.P. subscription or charts subscription click here

 


Here are some handy links to have when you have questions If you have a default email setup on your computer simply Click on the email graphic below to automatically send an email directly to the proper party. Otherwise, just type the email address shown in the graphics below in your email program to route it to the correct party.

Billing questions - Including changing your Credit Card #: 

accounting questions

Charts and how to use them questions:

Chart Questions

 

Demo Charts questions:

Demo Chart Questions

 

General info questions:

General Questions


Download a copy of our Privacy Policy here

 

Please read our disclaimer page here


 

 

 

 

Looking for a "One on One"?  Use the "Charts and how to use them" link above and include the BEST TIME TO CALL YOU.  Also tell us what area of the world you are in so we can sync that up with our time.  Don't forget your phone number!


Technical Support (ONLY FOR EMERGENCIES WHEN YOU CAN'T GET YOUR CHARTS UP)

Here is our Blog link Click Here

*Because we pay our provider for the data-feed starting on the first day of a 30 day subscription  for the entire month we are on the hook to pay for the data feed if you miss this window.  We have a policy of "no refunds" and although we would like to help you if you miss the 5 day window, we quite simply can't.

Trading Forex involves substantial risk, is not for every trader and only risk capital should be used.

 

Got a Quick Question? Use our live chat!

If we are offline -click the link and leave a callback message and we will respond as soon as we are back online.

 

 

 

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No part of this website may be reproduced unless for personal use without prior written permission from ProAct Traders™.

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