If you experience any problems with the charts simply do BOTH PARTS below:

YOU MUST FIRST send us an email. Please click on rescuegateway@gmail.com email link to do so. You must put HELP in the subject line, include your name, a phone number and a brief description of the problem you are having.

This is EXACTLY what it should look like:

If YOU DID NOT DO STEP 1 ABOVE DO NOT DO STEP 2!!!!!!!! IT WILL NOT TRIGGER A RESPONSE WITHOUT STEP1! READ AGAIN!!!

ONLY AFTER SENDING THE EMAIL IN STEP ONE click on the button below ↓ and follow the instructions on the next page and IF a technician is available they will respond ASAP. Please note this is NOT automated so if no one is there or they are currently working with another client you may have to wait or come back again in a few minutes.

 In order to access your PC/Laptop you MUST be in front of your computer  to physically allow our technician into your computer.

Please note the login is ONLY for technical problems that cannot be resolved via emails such as not being able to load the charts or password problems and is only used by our support team to solve problems online and NOT for the chat room login or to answer general questions.

Need to Uninstall and Reinstall your charts? Download instructions here.

Let me try it myself......

If you get a message on the Demo: "Charts are locked, you cannot work with them" , you may be able to fix it yourself. This condition is caused by primarily TWO things.

#1 Your firewall is blocking the charts from accessing the internet. Manually go to your firewall (Norton and McAfee or notorious for this) and tell it to ALLOW patraders.exe.

#2 you entered a password by mistake (the demo generates it's own password) and so the one you put in does NOT match the one the charts created. Go on the charts to the tool bar: SYSTEM / SETTINGS and click CREATE A NEW DEMO ACCOUNT, Fill out the form in it's entirety (incomplete forms are deleted), hit submit and then close and reopen the charts. If that doesn't solve it, we will have to manually go in and force your firewall to accept the charts (it thinks the chart is a Worm or Trojan virus - it is doing it's job but creating a heck of a problem for us).