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PLEASE NOTE: When properly installed the charts will HAVE candles and the top left will say "Locked" - this is correct!
If you get a mesage that says: "Charts are locked, you cannot work with them ... READ ON.
Before you go through the hassle of the process below, you can try and fix it yourself. 99.9% of the time the problem with charts not loading is due to your FIREWALL. You can fix this!
If you get a message on the Demo: "Charts are locked, you cannot work with them", you may be able to fix it yourself. This condition is caused by primarily TWO things.
#1 Your firewall is blocking the charts from accessing the internet. To make sure it is your firewall you can disable it and then run the charts. If they load then you have found your problem. Manually go to your firewall (Norton and McAfee or notorious for this) and tell it to ALLOW patraders.exe
Now enable your firewall again and they should run.
#2 You entered a password by mistake (the demo generates it's own password) and so the one you put in does NOT match the one the charts created.
Go on the charts to the tool bar: SYSTEM / SETTINGS and click CREATE A NEW DEMO ACCOUNT, Fill out the form in it's entirety. A new username and password will be sent to you via email. Enter the new information, hit submit and then close and reopen the charts. If that doesn't solve it, we will have to manually go in and force your firewall to accept the charts (it thinks the chart is a Worm or Trojan virus - it is just doing it's job).
Also note: If you are running Vista...it is a very cranky Microsoft product and is a real pain to work with.
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Need to Uninstall and Reinstall your charts? Download instructions here.
HOW TO GET LIVE TECH SUPPORT!
Live Tech support is available during "normal business hours in the USA". We do monitor it other times, but your best opportunity is during this time.
If you experience any other problems with the charts:
- First Read all the way to the bottom of this page (If you do not do this, your machine will blow up in front of you HA!)
Then simply do BOTH PARTS below:
 YOU MUST FIRST send us an email - this alerts the tech department that someone needs help. Please click on the email address below left
You must put HELP in the subject line, include your name, a phone number and a brief description of the problem you are having.
This is EXACTLY what it should look like:
If YOU DID NOT DO STEP 1 ABOVE DO NOT DO STEP 2!!!!!!!! IT WILL NOT TRIGGER A RESPONSE WITHOUT STEP1!
READ AGAIN!!!
 After sending us email (step one) click the link below to connect directly with the Support Desk and IF a technician is available they will respond ASAP. Please note this is NOT automated so if no one is there or they are currently working with another client you may have a wait.
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You will then get this screen....FILL IT OUT
You will now see this ( it needs to download a small file on your computer) Click SAVE FILE.
Double Click the Bomgar Icon on the next pop up
This now pops up ... click RUN
YEA...you made it!
You are now in the Queue ....waiting for the technician.
In order to access your PC/Laptop you MUST be in front of your computer to physically allow our technician into your computer.
Please note the login is ONLY FOR technical problems with charts loading or password problems and only used by our admin to solve problems online NOT for the chat room login.
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Trading Forex involves substantial risk, is not for every trader and only risk capital should be used.
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